A good place to start with troubleshooting is the forum FAQ, followed by the Emoncms/emonPi/emonBase troubleshooting page.

If you can’t find what you are looking for there, try searching both the forums and the documentation here for reports of similar issues.

Getting in touch

There are various ways to get in touch with us: either to get support, share your experience, or just to say Hello!

Ask for support and join in the discussion on our lively Community Forums.

Contact OpenEnergyMonitor shop support if your query relates directly to hardware items purchased from us (e.g. report a fault).

If contacting us for support please include as much infomation as possible e.g:

  • Shop order number

  • Hardware type and version

  • emonPi / emon Base pre-built emonSD SD-card version

  • Emoncms version

  • Any changes made to the default system

  • Steps required to replicate the issue

Report a Specific Bug If you have found a specific bug in our software, please open a GitHub issue on the relevant repository. See Resources.